FAQ

Frequently Asked Questions (FAQs)

1. What sizes do you offer?
We offer women's shoe sizes 10-14. You can check our size chart on the product page to find your perfect fit.

2. How do I know my correct shoe size?
We provide a detailed size guide to help you measure your foot length and choose the correct size. If you're between sizes, we recommend sizing up for a more comfortable fit.

3. Do you offer half sizes?
Yes, we offer half sizes in select styles. Please check the product description to see available sizes.

4. What materials are your shoes made from?
Our shoes are made from high-quality materials, including leather, suede, synthetic fabrics, and eco-friendly alternatives. Check each product description for specific details.

5. How do I care for my shoes?
Shoe care depends on the material. We recommend using a soft brush for suede, a damp cloth for leather, and a gentle cleaner for synthetic materials. Detailed care instructions are provided with each purchase.

6. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary based on your location. Check our shipping policy for more details.

7. What is your return and exchange policy?
We accept returns and exchanges within 14 days of purchase, provided the shoes are unworn and in their original packaging. Visit our returns page for more information. 

8. How long does shipping take?
Standard shipping takes 5-7 business days, while expedited shipping options are available at checkout for faster delivery.

9. Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking number via email so you can monitor your delivery status.

10. What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods.

11. Do you offer gift cards?
Yes, we offer digital gift cards that can be used to purchase any product on our website.

12. How can I contact customer support?
You can reach our customer support team via email at info@vermeshoes.com during business hours.

13. Do you offer discounts or promotions?
Yes, we offer seasonal sales and exclusive promotions. Sign up for our newsletter to stay updated on special offers.

14. Are your shoes sustainable?
We are committed to sustainability and use eco-friendly materials in many of our products. Check our sustainability page for more details.

Still have questions? Feel free to contact us!